E-commerce growth and logistics | Wirsolut
How the e-commerce boom during the pandemic impacted logistics and why real-time traceability with Wirtrack is key to keeping customers satisfied.
By Alejandro Bonil, Commercial Director at Wirsolut.
The transformation of logistics toward a customer-service approach, with customer satisfaction as its main goal, has turned it into a soft science, in which creativity generates answers to different challenges every day. For that, innovation is what counts, along with an obsession for measuring the impact of each of those actions and constantly monitoring:
That service targets are met,
That cost levels stay within range,
And that deliveries a...